Signs Your Business Needs a Phone System Upgrade

Communication clarity is one of the all-important cornerstones of any business. Whether it was making or receiving calls, this was an essential element of most businesses. Until recently, this function was fulfilled via a traditional telephone system. However, with the advancement of technology, this task has been enhanced for greater functionality. 

Since communication standards have to comply with your particular needs, it is important to know when to upgrade. If you are missing out on potential clients or not benefitting from cost savings, then this blog is for you. We outline some of the prominent signs that indicate your business needs a phone system upgrade. Without further ado, let us delve into how this is affecting your business and what you can potentially do to address it.

Tell-Tale Signs For Upgrading Your Business’s Phone System

1. You Are Experiencing Dropped Calls

Call quality and completion are some of the most basic tenets of communication. Dropped calls are frustrating for both you and your clients. Logically, this can lead to decreased client satisfaction as well as loss in revenue. Some of the reasons for such disruptions could include:

• Outdated infrastructure
• Limited bandwidth
• Below-par network connectivity 

If your current system is providing difficulties in this regard, then the logical solution is to get an upgrade. This is conducive to your business’s long-term future and aspirations. Upgrading to a modern telephone system that takes into account your business demands can prove significant.

2. Difficulty In Usage Of The Existing System

If your business’s phone system is proving difficult to operate, then its whole purpose is cast in doubt. This is because a phone system should be designed to be intuitive and user-friendly. The reasons behind it can be attributed to a complex operating interface or a lack of ergonomic design.

Your employees may be finding difficulty in usage as seen by greater confusion and lower success. Thus, then changing your phone system is a necessary step. This will enhance productivity and smoothen up the communication process. In this regard, you can choose to install a cloud-based phone system. You can also take a safer path by simply choosing a better-designed alternative.

3. The Current System Is Not Safe From Data Breaches

Whether it is your company or another one, data security and safety are always given maximum emphasis. Given the role of the phone system, it is necessary that it should be safe from all sorts of data breaches. But if your current system turns out to be vulnerable to hacking or breach, then upgrading becomes imperative.

The main causes for concern are the lack of encryption and inadequate authentication processes. An outdated firmware and software may also be a telltale sign that your phone system needs upgrading. Choosing a phone system that prioritizes data protection can prove beneficial for both the short and long term.

4. Rising Costs Proving Non-Feasible

Is your phone system responsible for high costs and charges? While that may be true, it is also worsened by the fact that the charges are also unpredictable. Traditional phone systems are especially responsible for such issues. This is because of the paraphernalia associated, such as on-site equipment, maintenance, and laying down of lines.

While the burgeoning costs are the main sign your system needs an upgrade, there are certain readymade solutions. Switching to a Voice over Internet Protocol (VoIP) system is a win-win situation for you. Some of the offered benefits include:

• Savings on calls
• Utilization of existing hardware
• Greater control

5. Limitations In Features 

Technological advancements have meant that the features of today may appear outdated tomorrow. The same notion applies to your phone system. If lacking in features, it can prove costly to your business on more than one level. While there are different ways in which this can become apparent, here are a few common ones:

• The inability to manage or record calls
• Issues in handling multiple lines
• Limited connectivity and integration 

If you seek to stay ahead of the curve, then a phone system upgrade can be just what you need. The added versatility and functionality will show what you have been missing out on. 

6. Scalability Is Restricted

It may be that your business is expanding to such an extent that hardware requirements are not proportional. Upgrading makes a lot of sense when your existing system is not able to cope with degrees of progress. This can include a host of scenarios such as:

• Difficulty in adding new line extensions
• Logistical troubles
• Inefficient resource utilization 
• Decreased client satisfaction

If you want to match your business’ demands, then upgrading to a cloud-based phone system is a great option. Offering unmatched scalability as compared to traditional phones, it is what you should be considering. Another option is combining on-premise and cloud capabilities. 

Conclusion

Communication is key for any business. The way it is handled is via a dedicated phone system. However, if your phone system has been limiting your business’ potential, then getting an upgrade is the right call. The onset of several notable signs will be enough to convince you in this regard. These can range from scalability issues to data safety concerns. 

In addition, your existing phone system may skimp out on modern features and prove to be a logistical nightmare. Getting a phone system upgrade can be the proactive solution you were looking for. This will ensure that your business does not lag behind others but charts its own streamlined course.